Responsible Gaming at tk0k — Play Smart, Stay Safe

1 18+ Age Restriction

tk0k operates a strict minimum age policy. No person under the age of 18 years is permitted to register an account, deposit funds, place bets, or play any game on the tk0k platform. This policy is non-negotiable and applies equally to all players regardless of location, payment method, or game type.

During the account registration process, every applicant is required to confirm they are 18 years of age or above by checking a mandatory acknowledgement box. This declaration is a binding condition of account creation. Following registration, tk0k's compliance team conducts identity verification (KYC) checks that independently confirm the player's date of birth against official government-issued documentation such as a Bangladesh National ID Card (NID) or passport. Any account where the player is found to be under 18 will be closed immediately, all funds will be frozen pending investigation, and the matter will be escalated to our compliance department.

1.1 Parental Controls

If you share a device with younger family members, we strongly encourage you to use parental control software to restrict access to online gambling websites. Widely available tools include Net Nanny, Bark, and the built-in parental controls within Android, iOS, and Windows. These tools can block access to gambling platforms by category, helping ensure that children in your household cannot reach tk0k.net or similar sites. tk0k itself does not provide parental control software, but we fully support its use and encourage all parents and guardians to take this additional protective step.

2 Recognising Problem Gambling

Gambling is a popular form of entertainment enjoyed responsibly by millions of people. However, for a minority of players, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, work, and mental health. Recognising the warning signs early is the most important step toward getting help.

tk0k encourages all players to regularly reflect on their gambling behaviour. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is becoming a problem:

• Spending more money or time on gambling than you originally intended or can afford;
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost;
• Feeling restless, irritable, or anxious when you are not gambling;
• Gambling to escape stress, anxiety, depression, loneliness, or other difficult emotions;
• Lying to friends, family members, or colleagues about the extent of your gambling activity;
• Neglecting work, education, family responsibilities, or personal health because of gambling;
• Borrowing money, selling possessions, or taking out loans specifically to fund gambling;
• Continuing to gamble despite repeated attempts to cut down or stop;
• Gambling with money set aside for essential living expenses such as rent, food, or utilities;
• Feeling that you need to gamble with increasingly large amounts of money to feel excitement.

2.1 Gambling and Mental Health

Problem gambling is recognised as a behavioural health condition that often co-occurs with depression, anxiety, and substance use disorders. At tk0k, we treat responsible gaming as a mental health issue — not a moral failing. Our platform monitors unusual patterns of play and may proactively reach out to players whose behaviour suggests they may benefit from support. These interventions are conducted with care, discretion, and without judgement.

3 Deposit Limits

One of the most effective tools for managing your gambling spend is a deposit limit. tk0k allows every registered player to set a maximum deposit cap across three time periods: daily, weekly, and monthly. Once a limit is active, the platform will automatically decline any deposit attempt that would cause your total deposits within that period to exceed the cap you have set.

3.1 How to Set a Deposit Limit

1. Log in to your tk0k account and navigate to the My Account section;
2. Select Responsible Gaming from the account menu;
3. Choose Deposit Limits and enter your preferred daily, weekly, or monthly cap in Bangladeshi Taka (৳);
4. Confirm the change — your new limit takes effect immediately.

3.2 Increasing or Removing a Deposit Limit

Reducing a deposit limit takes effect immediately. However, increasing a deposit limit or removing one entirely is subject to a mandatory 7-day cooling-off period before the change comes into force. This delay is intentional — it gives you time to reconsider whether a higher limit is truly in your interest, and it prevents impulsive decisions made during a losing session from having immediate financial consequences.

3.3 Loss Limits and Wager Limits

In addition to deposit limits, tk0k also offers loss limits (capping the maximum amount you can lose within a given period) and wager limits (capping the total stake you can place within a period). These can be set independently or in combination with deposit limits to give you a comprehensive framework for managing your gambling spend. All limit changes follow the same immediate-reduction / 7-day-increase policy described above.

4 Session Time-Out

Time can pass quickly when you are engaged in gaming or sports betting. Session time-out tools help you stay aware of how long you have been playing and give you the ability to set hard stops on your gaming sessions. tk0k provides two types of session time control: session duration alerts and full session time-outs.

4.1 Session Duration Alerts

You can configure your account to display an on-screen notification after you have been logged in and actively playing for a set period — for example, 30 minutes, 1 hour, or 2 hours. The alert reminds you how long you have been playing and prompts you to decide whether to continue, take a break, or log out. These alerts are non-blocking; you can dismiss them and continue playing. They are designed as a gentle, regular reminder rather than a hard stop.

4.2 Session Time-Out (Temporary Cool-Down)

A session time-out is a short-term break from gambling that you can activate at any time from your account settings. Time-out periods are available in the following durations: 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, and 1 month. During an active time-out, you cannot log in to your tk0k account, place bets, or access any games. The time-out cannot be cancelled or shortened once activated — it runs for its full duration regardless of how you feel afterwards.

Time-outs are ideal when you feel that you have been playing too frequently, when you are going through a stressful period in your personal or professional life, or when you simply want to take a deliberate break and reset. You can activate a session time-out from the Responsible Gaming section of your account settings at any time, 24 hours a day.

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the tk0k platform. When you self-exclude, your account is suspended for a minimum period of your choosing, during which you are completely blocked from accessing the Platform, logging in, depositing funds, or placing any bet or wager. Self-exclusion is specifically designed for players who feel that gambling has become, or is at risk of becoming, a serious problem in their lives.

5.1 Self-Exclusion Periods

tk0k offers the following self-exclusion durations:

• 6 months — minimum self-exclusion period;
• 1 year;
• 3 years;
• 5 years;
• Permanent / Indefinite — for players who wish to permanently close their account and never return to tk0k.

5.2 How to Self-Exclude

1. Log in to your tk0k account;
2. Go to My Account > Responsible Gaming > Self-Exclusion;
3. Select your preferred exclusion period;
4. Confirm the exclusion — your account will be suspended immediately upon confirmation.

Alternatively, if you are unable to access your account or prefer to request self-exclusion via a third party, contact our support team at [email protected]. Our team will action the self-exclusion request manually and send you a written confirmation within 24 hours.

5.3 What Happens During Self-Exclusion

Once self-exclusion is active, the following measures are immediately applied to your account:

• Your account login is suspended — you cannot access the Platform through any device or browser;
• All promotional communications (bonus offers, marketing emails, SMS alerts) are immediately halted;
• Any pending withdrawal requests will continue to be processed normally so you receive any funds owed to you;
• Your account data is retained in accordance with our Privacy Policy and legal retention obligations;
• Attempts to create a new account during the exclusion period will be identified and blocked by our compliance systems.

5.4 Returning After Self-Exclusion

When a fixed-period self-exclusion expires, your account will not automatically reactivate. You must contact tk0k support at [email protected] to request reactivation. Before reactivation, our responsible gaming team will ask you to confirm that you wish to return and will provide information about the tools available to help you play responsibly going forward. A mandatory 7-day reflection period applies before any previously self-excluded account is reactivated. Permanent self-exclusions are never reversed.

6 Self-Assessment

The following self-assessment questions are based on widely used responsible gambling screening tools. Read each question honestly and consider your gambling behaviour over the past 12 months. This assessment is entirely private — your responses are not recorded or transmitted to tk0k. Its purpose is to help you reflect on your own relationship with gambling.

If you answer "yes" to three or more of the following questions, we strongly encourage you to contact our support team, activate a time-out or self-exclusion, or seek professional guidance from a counsellor experienced in gambling-related issues.

7 Support & Resources

If you are concerned about your gambling — or about the gambling of someone close to you — please do not hesitate to reach out. Help is available, and asking for it is a sign of strength, not weakness. The following resources and contacts are available to tk0k players in Bangladesh and internationally.

7.1 tk0k Responsible Gaming Support

Our responsible gaming support team is available 24 hours a day, 7 days a week. They can help you activate deposit limits, time-outs, or self-exclusion; answer questions about your account history; and connect you with appropriate external resources. Contact our team at [email protected] with the subject line "Responsible Gaming Support" and a member of the team will respond within 2 hours.

7.2 Advice for Friends and Family

Problem gambling affects not only the person gambling but also the people close to them. If you are concerned about a friend or family member's gambling behaviour, here are some practical steps you can take:

• Approach the conversation with empathy and without judgment — shame and criticism rarely help and often push people away;
• Share specific, factual observations about the behaviour that concerns you rather than making general accusations;
• Offer practical support — accompanying them to a support appointment, helping them set up account limits, or simply being available to talk;
• Set clear personal boundaries around lending money, as this can inadvertently enable continued gambling;
• Take care of your own wellbeing — supporting someone with a gambling problem can be emotionally taxing, and you are entitled to seek support for yourself as well.

8 Our Commitment

tk0k's responsible gaming programme is not a compliance checkbox — it is a genuine, ongoing commitment to the wellbeing of every player on our platform. We recognise that operating an online casino and sports betting platform in Bangladesh comes with significant responsibility, and we take that responsibility seriously.

Our platform is designed from the ground up with responsible gaming in mind. We invest continuously in the technology, training, and processes required to identify players who may be at risk, intervene proactively and sensitively, and provide the tools that empower players to make informed decisions about their gambling. Every member of the tk0k team — from our game developers to our customer support agents — is trained to recognise and respond to signs of problem gambling with care and professionalism.

We are committed to the following principles in everything we do:

• Transparency: We are honest about how our games work, including return-to-player (RTP) rates, house edge, and the statistical reality that the house always has an edge over time. Gambling is entertainment, not a reliable income source.
• Accessibility: Every responsible gaming tool on tk0k — deposit limits, loss limits, time-outs, self-exclusion — is available to every registered player at no cost, at any time, with immediate effect for restrictions and a deliberate cooling-off period for increases.
• Proactive monitoring: Our systems actively monitor account behaviour for patterns consistent with problem gambling — such as rapid session escalation, chasing behaviour, and unusual deposit frequency — and will flag accounts for review when such patterns are detected.
• Fair treatment: Players who activate responsible gaming tools, request self-exclusion, or contact support about gambling problems will be treated with complete professionalism and without any commercial pressure to continue playing.
• No targeting of vulnerable players: tk0k does not target marketing at players who have activated responsible gaming tools, players who are in self-exclusion, or players identified as potentially vulnerable through our monitoring systems.

Gambling at tk0k should always feel like a choice made freely, with full information and within your personal and financial means. The moment it stops feeling that way, we want to hear from you — and we are here to help. 18+ only. Play responsibly.